Updating or reinstalling the Bommer software

James Ray
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Bommer has an in-app update system that we use to distribute the grand majority updates to the software that we release.  These updates can contain new features, new built-in properties, improvements to performance or stability, and bug fixes.  Read on to learn how to know an update is available, and how to apply an update.

It is important to update your Bommer software!

Bommer updates provide useful improvements that can speed up your workflow, or provide access to data that you may need within your BOM.  Sometimes, however, Bommer updates are required for continued operation.  These updates often coincide with core changes to Fusion 360, and are required to stay compatible with new Fusion 360 versions.  We will do our best to point out where this may be the case, but it is best practice to always update to the latest version as soon as you are able to do so.

 

How do I know an update is available?

When you start Bommer (either through Add-Ins or by starting Fusion) and an update is available, a new icon 16x16.png will appear in the Bommer panel next to the 16x16.png Edit bill of materials... icon.
 
 
When that icon appears, you can click it to see the available update information.  This screen will show you what version you are on, what version is available, and the release notes for that version and any other versions that were released between your current version and the new version.
 

Manually checking for updates

Bommer also lets you check to see if an update is available, which can be useful if you can't or do not want to restart Bommer at that time.  To manually check for an update, open the About Bommer command:

And press the Check for updates button on the window that pops up.

Image_2019-09-25_at_12.46.35_PM.png

If an update is available, Bommer will pop up the Software Update window described below.  If no update is available, Bommer will let you know you are running the latest version.

Updating Bommer

After clicking on the icon 16x16.png , Bommer will pop up a window displaying information about your current version, the new version, and notes about the changes and improvements in the new release.

 
 
When you finish reviewing the new changes, click OK to perform the update.
 
 
This pop up will appear informing you that Bommer has started its download and update. We recommend hitting the ok button and then letting the installer finish its job. It may seem like nothing is happening but trust us, Bommer is working its magic.
 
 
Once completed this prompt will appear asking you to restart Bommer and congratulations you are on the latest version of Bommer!  If you need help restarting Bommer, check out our guide here! 
 

Reinstalling from the app store installer

There are times when you may need to reinstall from the app store installer, such as if we release a large change that cannot be delivered via our in-app updates or if the installed version of Bommer is no longer compatible with the current version of Fusion 360.  To reinstall from the app store installer, go to the Fusion 360 app store and download the latest version of Bommer.

If you are running macOS

The macOS installer for Bommer takes care of uninstalling the old version(s) automatically.  One you download the latest installer from the App Store, you can proceed directly to the steps below.

If you are running Windows

Windows users must perform a couple of additional steps to cleanly uninstall Bommer before a re-install will complete successfully.  These steps are:

  1. Close Fusion 360
  2. Uninstall "Bommer for Fusion 360" via Windows Add/Remove Software
  3. Manually delete the Bommer.bundle folder that is located in %AppData%\Autodesk\ApplicationPlugins
    • If you open up windows File Explorer and paste that in, it will open a folder that contains application data, which is where Autodesk stores installed add-ins.

After you have removed the Bommer add-in and removed the Bommer.bundle folder, you can proceed to the next steps

 

Running the installer

Run the downloaded installer and you will see a pop-up window, like this:

 
 
This is the Windows installer screen; the macOS installer screen will be very similar.  From here click the Install Now button (or Continue button on macOS) and follow the on screen instructions.  Once this process is complete ,you will see a confirmation screen that installation is complete:
 
 
This is the Windows screen, but the macOS installer screen will be very similar.  Once you see this click the close button and restart Bommer or Fusion 360. Bommer start successfully at the latest version.

My upgrade failed, what now?

If your upgrade has failed, Bommer may fail to start within Fusion 360, or display an error when trying to start up.  If the reinstallation has failed, the installer may indicate a problem or Bommer will be missing from Fusion 360.  We apologize for this inconvenience.  As much as we strive for excellence and making sure nothing crashes sometimes accidents do happen. 

Bommer includes a fall back that will protect against malfunctioning updates.  After updating, if Bommer fails to start, it will attempt to automatically roll back to the previous good version.  If this happens, start Bommer again and the last known good version should launch.  Please notify us of this if it happens so we can know that there is an issue with the update; we will work diligently to fix it.

In some cases, the Bommer installer may fail to install the software correctly or there is another issue interfering with Bommer startup.  If this happens, we recommend trying a clean re-install from the App Store installer (as described above).   If that still fails, here are some guides that can help you troubleshoot the issue or gather information for Bommer support:

If you are stuck or would like help here, please contact us by opening a ticket or emailing support@bommer.io.  We will help you get back up and running as soon as possible.

 

Rolling back to the previous version of Bommer

Please note, we strongly recommend using the latest version of Bommer at all times, and we strongly recommend contacting support to work thru any issues that a new update may have created, but we also understand the realities of deadlines and the difficulties of adjusting to software changes.  Please use this feature if you need to, but we request that you use it sparingly and let us know why the new version may not have worked for you.
 
If, after an update, the new version of Bommer is less stable or more difficult to use than you are used to, you can roll back to the previous version of Bommer you had installed.  Open the About Bommer tab in the Bommer dropdown.
 
 
Once there click the Rollback to previous version button.
 
 
Once this is successful you will see the following pop up! Once again just restart Bommer to have the changes take effect and you are all set.
 

What if my rollback failed?

If your Bommer rollback fails, your best action is to install from the app store installer; while this may not get you back to the specific version you wanted, it will get you to a stable version of Bommer.  Also, please let us know what happened, and why you wanted to roll back.  We do our best to ensure each version of Bommer works great for all of our users and will work hard to resolve any issues you have.

 

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